“I just love your automated phone answering system!”, said no one ever.

Long menus that don’t have an option that matches your problem, put on hold forever, being asked for the same information over and over, and dropped calls before you ever speak to an actual human…everyone hates them.

I know – businesses use it to save money.  But unless people have no other option, I wonder how many frustrated, angry, lost potential customers it takes to more than pay for the cost of a receptionist.

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