You’re convinced. You realize you need a good PM. But how do you hire the right one for your project and your business?
Here are eight questions to ask during the interview process:
Do the candidate’s skills and experience match your needs?
Has the PM successfully managed projects comparable to yours in scope, building type and industry group? A good PM candidate should be able to provide solid references from organizations they have served successfully.
Is there an assurance of continuity for your project?
Projects can suffer potential slowdowns and information gaps from an influx of different PMs. Make sure there is one lead PM assigned for the duration of the project.
Can the candidate successfully instill a collaborative process to obtain best results?
A PM must be able to facilitate a collaborative process amongst not only architects and contractors, but other project contributors such as technology and furnishings planners, as well as other stakeholders ranging from internal review boards to public interest groups and regulatory bodies.
Does the PM’s favorable reputation extend to architects, contractors and other vendors?
While these professionals are not expected to agree with all of the PM’s decisions, they should respect the PM’s regard for quality, fairness and willingness to consider all sides of the issues. If a PM has a reputation for lowering costs by unfairly “squeezing” suppliers, they most likely won’t be respected or trusted.
Does the PM emphasize a thorough design and pre- construction process?
The best time to add value to a project is early in the process. After helping the owner define his goals for the project, a good PM should initiate a front-end process including team-brainstorming sessions with the owner, architect, designer, suppliers and stakeholders.
Is there flexibility in the solution they have offered?
A good PM doesn’t enter a new project with a one-size-fits-all solution, but knowledge and expertise to customize an optimal approach for the client’s specific needs. A PM should be expected to assimilate with the client and its culture, not vice versa. They should also be able to quickly scale up or down in size to match changing project requirements.
How can you be assured of optimal PM performance?
The role of PM is to ensure all project contributors are delivering optimal results, but who’s overseeing the PM? A good PM typically has a program that reviews the PM’s performance, providing recommendations for improvement when necessary.
Does the Project Manager guarantee 100% ROI?
A good PM should always have skin in the game in order to motivate and incentivize them. Guaranteeing 100% or better ROI creates a strong incentive to meet and exceed expectations.
If you’re looking for real results, ‘Why hire a Project Manager?’ isn’t the question you should be asking yourself, but rather ‘How can you afford NOT to hire a Project Manager?’ Not only will a good PM make sure everyone is in the right place, at the right time, doing the right things, but a good PM will deliver optimal results, saving your organization real time and money in the process.
With so much at stake, including your reputation, you can’t afford to make mistakes. So, sit back, relax and leave the juggling and headaches to the pros.
Mike Shohet, Vice President
Project and Development Services
Jones Lang LaSalle
702-769-7536 | firstname.lastname@example.org | www.us.jll.com/pds